Privacy Policy
Fine Gold Bullion Inc. (“Fine Gold Bullion,” “FGB,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, contact us, purchase precious metals from us, sell precious metals to us, or otherwise interact with Fine Gold Bullion.
Fine Gold Bullion operates from its location in Mississauga, Ontario, Canada.
1. Personal Information We Collect
The personal information we collect depends on how you interact with Fine Gold Bullion and the nature of your transaction.
We may collect information including:
- Name
- Email address
- Telephone number
- Address
- Identification information
- Information contained in identification documents
- Transaction information
- Purchase and sale history
- Payment-related information
- Information necessary to verify identity
- Information concerning ownership or authority to sell precious metals
- Information required for regulatory and compliance purposes
- Communications you have with Fine Gold Bullion
- Other information you voluntarily provide to us
Fine Gold Bullion may require customers to provide two valid pieces of identification as part of our transaction and compliance procedures.
Depending on the nature of a transaction, we may request additional information or documentation where necessary to verify identity, establish ownership or authority, prevent fraud, complete a transaction, or satisfy applicable legal and regulatory requirements.
2. Website and Technical Information
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Referring website or page
- Pages viewed
- Date and time of visits
- Website interactions
- Cookie and similar technology information
We may use this information to operate, secure, maintain and improve our website and to better understand how visitors use our services.
3. How We Use Personal Information
Fine Gold Bullion may use personal information for purposes including:
- Processing purchases and sales of precious metals
- Providing quotes and transaction information
- Verifying customer identity
- Verifying ownership or authority to sell precious metals
- Processing and verifying payments
- Maintaining transaction and business records
- Providing customer service
- Responding to inquiries and requests
- Preventing and detecting fraud or unlawful activity
- Authenticating and evaluating transactions
- Operating and improving our website and services
- Maintaining the security of our systems and operations
- Meeting accounting, auditing and administrative requirements
- Complying with applicable Canadian laws and regulatory requirements
- Meeting identification, record-keeping and reporting obligations
- Sending marketing communications where permitted and where appropriate consent has been obtained
- Protecting the rights, property and security of Fine Gold Bullion, our customers and others
We will not use personal information for purposes that are materially different from those described in this Privacy Policy without obtaining consent where required by applicable law.
4. Identification and Regulatory Compliance
Fine Gold Bullion operates in a regulated industry and may be required to collect, verify, record, retain or report certain customer and transaction information.
As part of our business and compliance procedures, customers may be required to provide two valid pieces of identification.
Fine Gold Bullion may also collect additional information or documentation where necessary to satisfy applicable Canadian anti-money laundering, anti-terrorist financing, record-keeping, identity-verification, fraud-prevention and other legal or regulatory requirements.
Information collected for regulatory or compliance purposes may be retained for the period required by applicable law, even if a customer subsequently requests deletion of their personal information.
5. FINTRAC and Legal Reporting Requirements
Fine Gold Bullion is committed to complying with applicable Canadian anti-money laundering and anti-terrorist financing requirements.
Where required by law, Fine Gold Bullion may collect, verify, retain and report information concerning customers and transactions to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) or other appropriate government, regulatory or law-enforcement authorities.
Certain transactions or activities may require additional information, identity verification, record keeping or reporting.
Where Fine Gold Bullion is legally required to retain or disclose information, those legal obligations may take priority over a request to delete or restrict the information.
6. Payment Information
Fine Gold Bullion may collect or process information necessary to complete or verify payments and transactions.
Depending on the payment method used, payment information may also be processed by banks, financial institutions, payment processors or other service providers involved in completing the transaction.
Fine Gold Bullion takes reasonable measures appropriate to the nature of the information to protect payment and transaction information in its possession or control.
7. How We Share Personal Information
Fine Gold Bullion does not sell or rent your personal information to third parties for their independent marketing purposes.
We may disclose personal information where reasonably necessary to operate our business or complete a transaction, including to:
- Banks and financial institutions
- Payment processors
- Website and technology service providers
- Professional advisers such as accountants, auditors, lawyers or compliance professionals
- Service providers supporting our business operations
- Government, regulatory or law-enforcement authorities where required or permitted by law
We may also disclose information where reasonably necessary to prevent fraud, investigate suspected unlawful activity, protect our legal rights, respond to a lawful request or comply with applicable Canadian laws and regulations.
Where we use third-party service providers, we take reasonable steps appropriate to the circumstances to protect personal information handled on our behalf.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate website functionality, remember preferences, understand website usage, improve performance and support analytics or other permitted purposes.
Cookies are small data files stored on your browser or device.
Depending on the technologies used on our website, cookies may include:
- Essential cookies required for website functionality
- Preference cookies
- Analytics or performance cookies
- Marketing or advertising cookies, where applicable
You may be able to control or disable certain cookies through your browser settings or other consent controls made available on our website.
Disabling certain cookies may affect the functionality or performance of parts of the website.
9. Analytics and Third-Party Technologies
Fine Gold Bullion may use third-party technology and analytics services to understand website traffic, measure website performance, improve user experience and support our business operations.
These providers may collect technical information through cookies or similar technologies in accordance with their own privacy practices and the configurations used by Fine Gold Bullion.
Where consent is legally required for a particular technology, Fine Gold Bullion will seek consent as required by applicable law.
10. Marketing Communications
Fine Gold Bullion may send promotional or marketing communications where you have provided consent or where otherwise permitted by applicable law.
Marketing communications may include information about:
- Precious metal products
- Fine Gold Bullion services
- Business updates
- Promotions or special offers
- Relevant company news
You may unsubscribe from electronic marketing communications by using the unsubscribe mechanism provided in the communication or by contacting Fine Gold Bullion.
Unsubscribing from marketing communications does not prevent us from sending communications necessary to complete or administer a transaction or respond to your requests.
11. How We Protect Personal Information
Fine Gold Bullion takes reasonable administrative, technical and physical measures appropriate to the sensitivity of the information to protect personal information against unauthorized access, use, disclosure, alteration, loss or destruction.
Access to personal information is limited as appropriate to individuals who require the information for legitimate business, transaction, compliance or legal purposes.
However, no electronic transmission, website, database or information-storage system can be guaranteed to be completely secure.
12. Retention of Personal Information
Fine Gold Bullion retains personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable business, accounting, legal, regulatory, record-keeping and compliance requirements.
Different categories of information may be subject to different retention periods.
Information collected in connection with regulatory obligations may be retained for the period required by applicable Canadian law.
When information is no longer required, Fine Gold Bullion will take reasonable steps to securely destroy, delete or anonymize it, subject to applicable legal and regulatory requirements.
13. Accessing and Correcting Your Personal Information
Subject to applicable law, you may request access to personal information Fine Gold Bullion holds about you.
You may also request that inaccurate or incomplete personal information be corrected.
Fine Gold Bullion may need to verify your identity before responding to an access or correction request.
Certain information may not be available for access or deletion where Fine Gold Bullion is required or permitted by law to retain it.
14. Withdrawal of Consent
Where Fine Gold Bullion relies on your consent to collect, use or disclose personal information, you may withdraw that consent subject to applicable legal, regulatory and contractual restrictions.
Withdrawal of consent may affect our ability to provide certain services or complete certain transactions.
Withdrawal of consent does not affect information that Fine Gold Bullion is legally required or otherwise permitted by law to collect, use, disclose or retain.
15. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Fine Gold Bullion is not responsible for the privacy practices, security or content of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing personal information to them.
16. Children’s Privacy
Fine Gold Bullion’s precious metal transaction services are intended for adults who are legally capable of conducting the applicable transactions.
We do not knowingly collect personal information from children for the purpose of conducting precious metal purchase or sale transactions.
17. Changes to This Privacy Policy
Fine Gold Bullion may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services, regulatory requirements or applicable laws.
The updated version will be published on our website.
We encourage you to review this Privacy Policy periodically.
18. Questions, Requests and Privacy Concerns
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have concerns about how Fine Gold Bullion handles personal information, please contact us.
Fine Gold Bullion Inc.
7154 Airport Road
Mississauga, Ontario L4T 2H1
Canada
Phone: 905-694-9997
Email: info@finegoldbullion.ca