File a Claim or Report an Issue
If you experience an issue with a transaction, purchase, pickup, payment or precious metal product from Fine Gold Bullion, please contact us as soon as possible so our team can review the matter.
How to Report an Issue
When contacting Fine Gold Bullion, please provide as much relevant information as possible, including:
- Your name and contact information
- Transaction, invoice or order number, if available
- Date of the transaction
- Description of the issue
- Details of the precious metal product involved
- Photographs or supporting documentation, where relevant
Additional information may be requested to help us investigate and respond to your concern.
Product or Transaction Concerns
If you believe there is an issue with a precious metal product or transaction, please contact Fine Gold Bullion promptly.
Depending on the nature of the concern, we may ask you to bring the product and relevant transaction documentation to our Mississauga location for inspection or verification.
Any review of a transaction or product concern is subject to Fine Gold Bullion’s applicable Terms & Conditions and Return & Buyback Policy.
No Shipping Claims
Fine Gold Bullion currently does not ship precious metal products. As a result, shipping-related claims for lost, missing or damaged courier packages do not apply to our current standard purchasing and pickup process.
Contact Fine Gold Bullion
To report an issue or request assistance with a transaction, please contact:
Fine Gold Bullion Inc.
7154 Airport Road
Mississauga, Ontario L4T 2H1
Canada
Phone: 905-694-9997
Email: info@finegoldbullion.ca